FAQs

Product & Sizing

Q: How do I choose the right size?

A: Each product page includes a size chart with measurements to help you pick the best fit. If you’re between sizes, we recommend sizing up for comfort.

Q: Are EKAHUB products true to size?

A: Yes, our products are designed for a regular, comfortable fit across all categories.

Orders & Shipping

Q: How long does delivery take?

A: Orders are delivered within 3–7 business days, depending on your location.

Q: Do you offer Cash on Delivery (COD)?

A: Yes, COD is available nationwide. You can also pay via eSewa, Khalti, or Fonepay QR.

Q: Do you charge for shipping?

A: No! All orders within Nepal come with Free Shipping.

Returns & Refunds

Q: Can I return or exchange a product?

A: Yes, you can return or exchange within 7 days of delivery if the item is unused, unwashed, and in its original packaging.

Q: How do I request a return?

A: Simply contact us via ekahub2082@gmail.com or call/WhatsApp 9708885888 with your order details.

Product Care

Q: How should I care for EKAHUB products?

A: For best results:

  • Wash inside out in cold water
  • Avoid bleach
  • Air dry or tumble dry low
  • Iron inside out (avoid direct heat on prints or logos)

Other

Q: Where are EKAHUB products made?

A: All our products are proudly Made in Nepal.

Q: How can I contact EKAHUB?

A: You can reach us via: